How staff at a leading Australian elite sports club have the conversations they need to improve

In the ultra-competitive arena of elite sports, cultivating a world-class culture off the field is just as vital as securing wins on it. For one premier sports organisation, commanding an annual revenue between $50 million and $100 million with a dedicated workforce of 100 to 200 employees, the ambition was nothing short of gold-standard excellence; they wanted every single team member to actively live out their core strategic values daily.

Driving that level of alignment across a fast-paced organisation is no small feat; it requires moving past static boardroom strategies to ensure that "world-class" is something employees actually experience and practice every day.

Solution

Pulse survey questions were selected based on the clients values, with teams submitting weekly, to compliment the weekly cycle of fixtures the client focused on. Teamgage was chosen as it empowers individual teams to own, measure and improve their results, as opposed to the need for top-down solutions.

Results

• After using Teamgage for over 1 year, the client has been able to record an increase in every key question area
• Results are now discussed regularly and areas for improvement identified and actioned by individual teams, promoting a high-performance culture
• Declared one of HRD's Innovative HR Teams

What they say  

“We have found Teamgage to be invaluable in helping us promote our trademark (values) and to ensure that nothing is missed. With a high performing culture, we want to be having the conversations that help us improve and to address areas that could flow through to the employees.

That’s why Teamgage has become part of the structure of our weekly operations meeting every Monday, where Teamgage results are reviewed and improvements taken.

The tool is efficient, easy, doesn’t take long and our staff like to see that their comments are being seen and acted upon.”