Privacy Policy
Last updated: 25 May 2021.
1. Your Privacy is important
We are committed to respecting and protecting your privacy. This privacy policy outlines how Teamgage Pty Limited ABN 601 646 58 093 trading as ‘Teamgage’ (Teamgage, we, us or our) collects, holds, uses and discloses and otherwise processes personal information.
Our Privacy Policy is governed by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner here. To the extent that you are located outside of Australia we will protect your Personal Data as set out in this Privacy Policy.
2. Definitions
‘Personal Information’ or ‘Personal Data’
means any information capable of identifying an individual. It does not include anonymised or de-identified data.
‘Sensitive Information’ or ‘Sensitive Data’
Also known as 'special categories' of data, Sensitive Information relates to an individual's racial or ethnic origin, political opinions, membership of political associations, religious or philosophical beliefs, trade union membership, criminal record or health information, genetic or biometric data.
Data Controller
The entity that decides the purpose and way in which Personal Data is processed
Data Processor
The entity that holds and processes data (including Personal Data) on behalf of a Data Controller
Cookies
A cookie is a data file that a website transfers to your computer. This enables the website to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer. Our website uses cookies. You can set your browser to refuse cookies, however, this may mean that you are unable to take full advantage of our website or our services, applications and platforms.
3. Teamgage Services, Applications and Platforms
3.1 Kinds of Personal Data we collect and the purposes for which we process it
The following sets out the kinds of Personal Data about you that we may collect, hold and process, along with our legal basis for doing so.
User Data
User Data is provided to us by the Data Controller (our customer). It includes Personal Data such as names, email addresses, position and team information. As the Data Processor, we process this data to operate our website and our online services, to ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases, our business and any other online services that we may provide. Our lawful basis for processing User Data is our legitimate interests which in this case are to enable us to properly administer our website, our online services and our business.
Sensitive Data
We will not process Sensitive Information about you, unless the Data Controller confirms that they have your explicit consent.
Technical Data
Technical Data includes data about your use of our website and online services such as your IP address, your login data (if appropriate), details about your browser, time zone settings and other technology on the devices you use to access our website. We may source this data from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website. Our lawful basis for processing Technical Data is our legitimate interests, which in this case are to enable us to properly administer our website, our online services and our business.
3.2 How we collect and process these kinds of Personal Data
These kinds of Personal Data are collected by your organisation/employer (you, your or Data Controller). We process that Personal Data in accordance with the Data Controller’s instructions, subject to our contract with them. As such we are considered the Data Processor.
We also collect your Teamgage user submission data from our services, applications and platforms which is anonymised information you provide directly to us.
3.3 How we hold these kinds of Personal Data and data security
We are committed to protecting your Personal Data. We implement appropriate technical and organisational measures to help protect the security of your Personal Data; however, please note that no system is ever completely secure. We have implemented various policies to guard against unauthorised access and unnecessary retention of Personal Data in our systems.
We may hold Personal Data in different ways, including in electronic form and/or in other mediums. While we have taken steps that are reasonable in the circumstances to protect the Personal Data we hold from misuse, interference and loss and from unauthorised access, modification or disclosure, we cannot guarantee that such misuse, interference, loss, or unauthorised access, modification or disclosure will not occur.
We may also allow our employees to access your Personal Data where they have a business need to know such data. We require such employees to only process such data on our instructions and to keep it confidential.
3.4 Retention
Your organisation/employer dictates the longevity of these kinds of Personal Data in our systems. We retain these kinds of Personal Data only as long as necessary to fulfil the purpose it was collected for, to provide you with our services, for our legitimate and essential business purposes (such as maintaining the performance of our services).
3.5 How we disclose these kinds of Personal Data
We may disclose these kinds of Personal Data about you to:
- your organisation/employer – the Data Controller;
- third parties where your Data Controller consents to the use or disclosure and
- as required or permitted by law.
3.6 De-identified information
We may de-identify your Personal Data or aggregate it in such a way that it cannot be used to identify you.
3.7 Your rights
Under data protection laws, you have certain rights in relation to your Personal Data, which may include rights to access, correct or delete your Personal Data, have it sent to another organisation, restrict or object to its processing or complain to a regulator about how it is handled. To exercise these rights (as available), please contact the Data Controller in relation to these kinds of Personal Data.
3.8 How to obtain access to these kinds of Personal Data
Requests to access these kinds of Personal Data should be made through the Data Controller.
3.9 Accuracy and completeness of Personal Data
We assume that any Personal Data provided by the Data Controller is accurate and complete. If you believe the Personal Data we hold about you is inaccurate, incomplete or out of date, please notify the Data Controller immediately where the concern is about these kinds of Personal Data.
4. Sales & Marketing Activities
We collect, hold and process Personal Data about our customers and potential customers, website, and other people who come into contact with us (you or your). We collect your Personal Data for the primary purpose of providing our services to you, providing information to our clients and marketing. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Data we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
4.1 Kinds of Personal Data we collect and the purposes for which we process it
The following sets out the kinds of Personal Data about you that we may collect, hold and process, along with our legal basis for doing so.
Communication Data
Communication Data includes data derived from any communication that you may send to us, whether through our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful basis for processing Communication Data is our legitimate interests, which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data
Customer Data includes data relating to any purchases of goods and/or services and may include data such as your name, title, company name, email address, phone number, contact details and purchase details. We process this data to supply our goods and/or services to you and to keep records of such transactions. Our lawful basis for processing Customer Data is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
Technical Data
Technical Data includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We may source this data from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website. Our lawful basis for processing Technical Data is our legitimate interests, which in this case are to enable us to properly administer our website, our online services and our business, and to grow our business and to decide our marketing strategy.
Sensitive Data
We do not collect any Sensitive Data or sensitive information about you without your explicit consent.
We may also use such data to send marketing communications to you. Our lawful basis for this processing is either consent or legitimate interests (namely to grow our business).
We will only use and process your Personal Data for the purpose for which it was collected (including as set out above), for a reasonably compatible purpose if necessary, or as otherwise required or permitted by law.
4.2 How we collect and process these kinds of Personal Data
We collect information you provide directly to us. We will generally collect Personal Data about you directly by way of surveys, interviews, forms and other documents or information you submit to us (whether in paper or electronic form), by email or through our website, correspondence you provide to us and telephone calls or meetings with you. We may also automatically collect certain data from you as you use our website or our services by using cookies and similar technologies. In the circumstance that we collect information directly from you we are the Data Controller.
4.3 How we hold these kinds of Personal Data and data security
We are committed to protecting your Personal Data. We implement appropriate technical and organisational measures to help protect the security of your Personal Data; however, please note that no system is ever completely secure. We have implemented various policies to guard against unauthorised access and unnecessary retention of Personal Data in our systems.
We may hold Personal Data in different ways, including in electronic form and/or in other mediums. While we have taken steps that are reasonable in the circumstances to protect the Personal Data we hold from misuse, interference and loss and from unauthorised access, modification or disclosure, we cannot guarantee that such misuse, interference, loss, or unauthorised access, modification or disclosure will not occur.
We may also allow our employees and partners to access your Personal Data where they have a business need to know such data. We require such employees and partners to only process such data on our instructions and to keep it confidential.
4.4 Retention
We retain these kinds of Personal Data only as long as necessary to fulfil the purpose it was collected for, to provide you with our services, for our legitimate and essential business purposes (such as maintaining the performance of our services), for complying with our legal obligations, and for resolving disputes. Following this period, we will destroy or de-identify the relevant Personal Data.
4.5 How we disclose these kinds of Personal Data
Before we disclose these kinds of Personal Data to any third party, we require each third party to respect the security of your Personal Data and to comply with all applicable laws in handling your Personal Data.
We may disclose these kinds of Personal Data about you to:
- any industry body, tribunal and/or court in connection with any complaint made by you about us;
- third parties who provide services for us and who we have entered into contracts with;
- any other organisation or person with your consent or;
- as required or permitted by law.
4.6 Direct marketing communications
From time to time we may process these kinds of Personal Data to provide you with marketing materials in relation to offers, specials, products and services that we consider may be of interest to you. Our lawful basis of processing your Personal Data for this purpose is either your consent or our legitimate interests (namely to grow our business).
We will not disclose your Personal Data to a third party for their own marketing purposes unless we have your prior express consent.
If you do not want to receive direct marketing materials from us you may notify us by following the ‘unsubscribe’ links on any marketing messages we send to you or by emailing us using the contact details set out below.
4.7 Third party links
When you use our website and our online services, you may come across links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.
4.8 Your rights
Under data protection laws, you have certain rights in relation to your Personal Data, which may include rights to access, correct or delete your Personal Data, have it sent to another organisation, restrict or object to its processing or complain to a regulator about how it is handled. To exercise these rights (as available), please contact us using the contact details set out below in relation to these kinds of Personal Data.
4.9 How to obtain access to these kinds of Personal Data
You may request access to these kinds of Personal Data which we hold about you by contacting us using the contact details set out below. When you request copies of your Personal Data held by us we will endeavour to provide you with such copies as soon as reasonably practicable.
We may require you to verify your identity and specify what Personal Data you require. There may be occasions when access to Personal Data we hold about you is denied. Such occasions would include (without limitation) where release of the information would have an unreasonable impact on the privacy of others.
We will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Data.
4.10 Accuracy and completeness of these kinds of Personal Data
We assume that any Personal Data provided by you is accurate and complete. If you believe the Personal Data we hold about you is inaccurate, incomplete or out of date, please notify us immediately where the concern is about these kinds of Personal Data. You may request that we update or vary Personal Data that we hold about you by contacting us using the contact details set out below.
4.11 Providing these kinds of Personal Data to us is voluntary
Providing your information to us is voluntary. If the Personal Data is collected based on your consent, you may also withdraw that consent. If you choose not to provide these kinds of Personal Data, or if you withdraw consent, we may not be able to provide you with some or all of our services. To understand the consequences of deciding not to provide these kinds of Personal Data, contact us using the contact details set out below.
4.12 How to make a complaint about a breach of your privacy rights by us.
If you are of the view we have breached the Privacy Act 1988 (Cth), the Australian Privacy Principles or any related privacy code (to the extent that they are applicable to us) in dealing with your Personal Data, you may make a complaint by writing to us using the contact details set out below and we will take reasonable steps to investigate the complaint and respond to you within a reasonable time frame.
You can also make a complaint to the Office of the Australian Information Commissioner (they will be able to advise you on how to submit such a complaint). Before you do so, we ask that you contact us first so that we can try to resolve the issue for you.
4.13 Anonymity and Pseudonyms
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to privacy matters unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself in the circumstances.
5. Contact Us
Please direct all queries and complaints in relation to this privacy policy to the contact details set out below. Our full contact details are:
Full name of legal entity: Teamgage Pty Limited ABN 601 64658 093 trading as ‘Teamgage’
Email address: mail@teamgage.com
Postal address: PO Box 283, Rundle Mall, Adelaide, SA 5000
Phone number: +61 8 7078 5939
6. Changes to this policy
We may, from time to time and with or without notice, review and update this privacy policy to take account of new laws, technology, changes to our functions and activities, and to make sure it remains appropriate. We recommend you visit our website regularly to keep up to date with any changes.
