How Teamgage helped a mining giant empower their teams and managers

In the demanding world of metals and mining, waiting twelve months to understand the pulse of your workforce is an operational hazard; capturing real-time insights is the only way to stay agile. As a major player in the resource sector generating between $1 billion and $2 billion in annual revenue, this company relies on a powerhouse workforce of 1,000 to 2,000 employees to drive forward their operations.

Relying solely on a traditional, slow-moving annual survey left leaders reacting to outdated data; they needed a fast, dynamic feedback loop capable of matching the real-time risks and strategic needs of their industry.

Solution

The aim was to help teams spot what’s working well and where action is needed to lift performance, all aligned to the company strategy.

To support this, the pulse survey focused on:

• Environment
• Empowerment
• Trust

Results

• Within the first three months of using Teamgage there were improvements across 6 of the 7 key question areas
• Teamgage was so effective it was rolled out across the entire business
• Teamgage data became a central part of how the leadership team managed the business, discussed at C-Suite catch-ups to track culture
• Teamgage allowed the client’s management to have an increased ability to temperature check and respond quickly to any emerging issues

What they say  

“We wanted to better engage with our people, reduce the time it took to get data and empower managers to be able to act on it quickly. The speed of feedback within Teamgage has changed the conversations around our people at the highest level of the business. We use Teamgage to chart progress and identify areas for improvement.

As our business evolves towards becoming an innovative and agile company, it’s vital we bring our people along the journey with us. Teamgage is an integral part of our transformation process, giving us the data and insight to make the right decisions, quickly.”