The missing link after employee surveys: Visible, accountable follow-through

Running an employee survey is the easy part, right?

Okay, maybe that's open to debate, but for me the real challenge often comes afterwards: making sure the results lead to action!

Too often, I've seen surveys turn into a one-way exercise. Employees share really good honest feedback, leaders read the results, and then… silence. No visible follow-up at any level. No clear accountability. And before long, trust erodes.

That’s exactly where Teamgage steps in to make this as easy as possible for everyone.

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From insights to action

With Teamgage, survey results don’t just sit in a report. They’re linked directly to visible follow-up activity across every team and department and you can see that all in our Heatmap.

Instead of jumping between multiple screens to check survey results, staff turnover rates and follow-up activities, this single view brings everything together in one place. Some leaders prefer to glance-and-go here, while others love diving deeper into the details of each department, immersing themselves in the data!

So our single heatmap is able to give HR and People & Culture leaders a real-time view of:

• Survey results for every question at ever level
• How these results are changing over time
• Each team’s main themes and sentiment using AI
• How often team leaders are actually engaging with their results
• The actions being created and completed
• Staff turnover rates

This is important because our research shows that high-performing teams record 44.7% more actions than the average, and had up to 60% lower turnover.

That’s the power of follow-through.

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Conversations that build trust

Anonymous surveys build trust, but what happens when an idea deserves a thank you, or when a survey response needs more detail to move forward?

Teamgage Conversations solves this by allowing Team Leaders to follow up directly with the anonymous submitter in a secure, online chat.

That means employees feel heard, issues can be clarified, and ideas get traction.

But for HR leaders, there’s no need to be pulled into every single conversation. You simply gain a log of what’s being said, with the option to contribute and take the lead if needed.

This gives leaders at every level the chance to take responsibility, while you stay fully in the loop.

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Seeing actions across the organisation

The most powerful sign of accountability though is action happening at every level of your organisation. This is all about empowering teams to take fast, local action and make improvements closer to the source / where the work is done.

Leaders can literally create an action with one click, straight from a survey response!

As Tony Tyler from the Department for Education SA explains:

“The true value comes from the actions. Leaders are prompted to look at their team results, add actions to improve outcomes and then revisit them, all in the same system. This really helps close the loop.”

Instead of HR needing to create every plan and response, you now just see a clear record of the actions teams are taking and who’s responsible.

So with Teamgage Actions, you can see at a glance:

• Which teams are creating actions
• What each action actually is
• What question areas those actions are linked to
• Who is responsible and how progress is tracking

If you notice a team missing from the list, or a key question area with little activity, you’ll know straight away.

Andreea Visanoiu from SEEK puts it best:

“It’s this kind of visibility that has meant we’ve been able to identify issues early and ensure action is targeted at the right areas.”

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Why this matters for HR leaders

You don’t have time to manage every survey response, conversation or action yourself. Nor should you.

With Teamgage, accountability sits where it belongs; with the leaders and teams closest to the work! I've also found that it's not hard for them to do either. In fact, it often fits naturally into their normal rhythms and becomes something engaging and beneficial, with quick and simple steps they’ll actually enjoy owning.

So that’s the missing link after employee surveys: not just capturing insights, but proving that something is done with them and following through.

With Teamgage, you can.

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