How a construction and engineering company are creating action with Teamgage

In the world of global construction and engineering, executing major projects requires absolute precision; aligning thousands of people across continents requires something even greater. This global powerhouse, commanding between $1 billion and $2 billion in annual revenue, operates a sprawling network of Australian offices delivering critical professional services and complex projects for both government and private sectors.

Scaling consistent operations across a workforce of 1,000 to 2,000 employees means that real-time alignment isn't just an operational goal; it is the foundation for managing massive risk and driving successful project delivery.

Solution

Teamgage was chosen to create a culture of two-way feedback and continuous improvement across the organisation. It allows the Senior Leadership team to gain a check on the health of the organisation and how employees are feeling.

The 13 survey questions were created in accordance with the client’s annual strategic priorities including:

• Leadership
• Safety
• Processes and systems

The client has taken the approach to use Teamgage quarterly and use the results as part of a regular presentation to Senior Leadership.

Results

• A structured approach is now used where each leader needs to review their Teamgage feedback, pull out insights and then create action plans
• A facilitation guide is used to support managers having conversations with their teams using the Teamgage feedback they receive
• The feedback allowed teams to create business cases to improve areas like their culture, ways of working and customer relationships
• The client was also able to use Teamgage to identify problem areas within teams and then work with leaders to identify resolutions

What they say  

“By using Teamgage, myself and the SLT have been able to track how our people are feeling about the business and how they feel we’re tracking against our strategic priorities.

It has empowered the team to make better and more informed decisions based on real-time feedback from our workforce.”